Shipping Policy
Canada-wide Shipping: We currently ship exclusively within Canada.
Processing & Delivery Timeframes: Please allow up to 72 hours for order processing. Delivery typically takes between 4 to 11 days.
Shipping Fees: A flat rate of $20 applies to all orders. Enjoy free shipping on orders over $250.
Product & Service Refund Policy
Customer Satisfaction: At Shades of Skin Beauty Bar, your satisfaction is our top priority.
Non-Refundable Items: Please note that treatments, packages, products, and gift certificates are final sale and non-refundable.
Resolution: While we strive to meet your needs, if you're not entirely satisfied, please contact us for assistance.
Spa Booking, Cancellation & Reschedule Policy
Booking Confirmation: A $50 non-refundable deposit is required to confirm your appointment. This amount will be deducted from your total service cost.
Cancellation & Rescheduling: Cancellations or rescheduling without at least 48 hours' notice will result in forfeiture of your deposit. To rebook, a new $50 deposit is required.
No Shows: Failing to show up to your appointment without notice will result in a 50% charge of service value.
Visitor Policy & Location: Visitors are not permitted unless the client is under 18, in which case a parent may be present.
Location: Salon Diva, 120 Woodstream Blvd, Woodbridge. We are on the second floor.
Parking: Available in front, look for Visitors parking.
Payment Policy
Payment Methods: Remaining balances can be settled on the day of your appointment via Cash, E-transfer, Debit, or Credit Card (tax additional).
Treatment Packages: Payment can be split into up to 3 installments. Funds paid for packages cannot be transferred or credited toward other services or products. Packages can be shared within the 6-month validity period.
Expiration & Final Sale: All packages expire 1 year after purchase. All packages are final sale. Loyalty cards expire 1 year after the first treatment. Gift cards expire 1 year from the purchase date.
Late Arrival Policy
Punctuality: Please arrive on time for your scheduled appointment.
Grace Period: A 15 minute grace period is allowed.
Late Arrivals: Arriving more than 15 minutes late will be considered a cancellation. Your deposit will be forfeited, and the appointment may be rescheduled or canceled.
Thank you for choosing Shades of Skin Beauty Bar. We look forward to providing you with exceptional service!